Franchise Training & Support
Learn the All Furniture Services® operating system, technology, field-service procedures and business processes with initial training and ongoing support.
Training for the Complete Operation
All Furniture Services® provides initial training designed to help franchisees understand the business from both the office and field-service sides of the operation.
Training covers customer interactions, account management, business procedures, technology, technician coordination, field operations, furniture service processes, supplies and other areas involved in operating the franchise.
The initial training program typically concludes in approximately two weeks or less, depending on the trainee, experience level, training requirements and other circumstances.
What the Training Covers
All Furniture Services® Foundations
Understand the brand, service model, operating standards and the structure of the All Furniture Services® franchise system.
Business Operations
Learn the processes used for customer service, account management, work orders, scheduling, service coordination and daily operations.
Field Service
Learn field-service procedures, reporting requirements, customer interactions and the processes used to manage furniture service work.
Service Methods & Techniques
Training includes applicable methods and techniques relating to the furniture repair, restoration and other services offered through the business.
Technician Recruiting & Onboarding
Learn processes for developing local service capacity, recruiting qualified technicians or service providers and onboarding personnel into the operation.
Tools & Supplies
Understand the tools, supplies and other resources used in applicable furniture service operations.
Sales & Business Development
Review the sales processes, procedures and business-development methods used within the franchise system.
Customer & Client Fulfillment
Learn how service requests move from customer intake through scheduling, field service, reporting, completion and follow-up.
Outsourcing & Service Providers
Learn how independent technicians, contractors and other service resources may be coordinated within the applicable operating model.
Technology & Software Training
Technology is integrated into the All Furniture Services® operating system. Franchisees receive training on the software and technology used to manage their local service business and applicable interactions with the broader service network.
Training includes the use of ServiceJan for applicable functions such as customer management, work orders, scheduling, dispatch, technician management, service areas, reports, media, estimates, invoices, payments and other business operations.
The goal is to help franchisees understand the complete workflow rather than requiring separate systems for each stage of the service process.
Initial Training
Initial franchise training is provided for one person without an additional training fee, subject to the terms of the applicable franchise documents.
The program is designed not only to train the initial participant but also to provide the knowledge needed to help train and manage additional personnel within the local operation.
If additional training is requested or required for additional personnel, newly hired staff, refresher courses, advanced training or special assistance, additional training fees and related expenses may apply.
Applicable expenses may include travel, lodging, meals, wages or other training-related costs as described in the current Franchise Disclosure Document and Franchise Agreement.
Support After Initial Training
Training is the beginning of the relationship rather than the end. Franchisees have access to ongoing support relating to the franchise system and business operations, subject to the support provisions and terms of the franchise system.
Operational Support
Assistance with questions relating to procedures, service operations and use of the franchise system.
Technology Support
Support relating to the technology and software used within the operation.
Franchise & Technician Community
Access to applicable support resources connecting franchisees and service professionals within the broader network.
Learn the Business Before You Operate It
The objective of training is to help franchisees understand the operating system, service workflow, technology and business procedures before independently managing their local operation.
Training content, duration, support, fees and related expenses are governed by the current Franchise Disclosure Document, Franchise Agreement and other applicable franchise documentation.