The All Furniture Services® Franchise System
An established furniture service operating model combining experience, technology, service procedures, technician management and business support.
More Than a Name and a Territory
An All Furniture Services® franchise is built around an operating system developed from years of experience managing furniture repair, restoration and related field services.
The system is designed to help organize the complete service process—from receiving a customer or account request through scheduling, field service, reporting, invoicing and payment.
Franchisees operate within the All Furniture Services® franchise system and receive training on the processes, technology and operational procedures used to manage their local business.
A Complete Furniture Service Operation
The All Furniture Services® business model can support a broad range of furniture and related field services for residential, commercial and corporate customers.
Repair & Restoration
- Furniture repair
- Wood repair and refinishing
- Leather and vinyl repair
- Upholstery and fabric repair
- Antique and specialty restoration
On-Site Services
- Furniture disassembly and reassembly
- Assembly and installation
- Inspection and reporting
- Warranty service
- Commercial maintenance and repair
Customers & Accounts
- Residential customers
- Manufacturers and retailers
- Warranty companies
- Moving and delivery companies
- Hospitality and healthcare
- Commercial and corporate accounts
Technology Built Into the Operation
Technology is an important part of operating a modern service business. Franchisees receive access to the systems used to manage local service operations and interact with the broader All Furniture Services® network.
The franchise system incorporates ServiceJan, a cloud-based service management platform designed for service businesses and field operations.
CRM & Customers
Manage customer information, service history, contacts, locations and account relationships in one system.
Work Orders
Create, receive, assign and manage service requests from initial intake through completion.
Scheduling & Dispatch
Schedule service, coordinate technicians and manage field appointments and availability.
Technician Management
Manage technicians and contractors, including service areas, specialties, availability, assignments and controlled access.
Territories & Coverage
Organize service areas, ZIP-code coverage, technician territories and applicable travel or service-area charges.
Routing
Use mapping and route-planning tools to help organize field appointments and technician travel.
Reports & Media
Keep service reports, photographs, videos, signatures, documents and job information connected to the work order.
Estimates & Invoices
Create estimates and invoices, track payment status and manage individual or consolidated account billing.
Payments & Payouts
Manage customer payments and applicable technician, contractor and other service-related payouts through supported workflows.
From Service Request to Payment
Service Request → Customer & Work Order → Schedule → Dispatch → Field Service → Report & Media → Invoice → Payment
The objective is to keep the service workflow connected rather than managing customers, technicians, reports, invoices and payments through unrelated systems.
This helps franchisees maintain visibility into work in progress, completed services, outstanding reports, billing and other operational activities from one service-management environment.
Corporate & Local Operations Working Together
A franchise location is a local business, but it operates within a broader service system. Technology can help coordinate information between local operations, technicians, customers, accounts and other authorized participants in the service process.
Depending on the applicable account, territory and operating arrangement, work orders can be created locally or received through authorized account and network relationships and then managed through the service workflow.
The result is a system designed to support both local customer development and organized service operations.
Built From Real Furniture Service Operations
The All Furniture Services® system was developed from operating experience in furniture repair, restoration and related field services rather than as a theoretical business concept.
Processes can continue to evolve as technology, customer expectations, service requirements and business operations change.
Franchisees receive training and ongoing access to the systems and procedures applicable to operating within the All Furniture Services® franchise network, subject to the applicable franchise agreements and current franchise documentation.
Already a Furniture Technician or Service Company?
You don’t have to become a franchisee to explore working with All Furniture Services®. Qualified independent furniture technicians and service companies can contact us about joining the service network and providing service within their existing coverage areas.
Learn More About the Franchise System
Learn how the franchise process works, review territory opportunities or contact All Franchise Services for additional information.
Franchise systems, technology, features, services and support may change over time. Prospective franchisees should rely on the current Franchise Disclosure Document, Franchise Agreement and other applicable franchise documentation for the rights and obligations associated with the franchise.